There must be corporate wide appreciation, understanding and commitment to managing information as a business resource. Records contain corporate information, vital for the success of any business. Effective management of records is crucial for delivering high quality services and informed decision-making and is central to the achievement of a successful modernisation programme. Everyone needs to be sure that all information is kept up-to-date, for as long as it is needed; and that the rights of privacy, confidentiality and security are maintained.